Refund policy
Return & Refund Policy
This Return & Refund Policy applies to orders placed with Fiovanio.
We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
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The item must be in original condition (unworn or unused)
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All tags must still be attached
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The item must be returned in its original packaging
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Proof of purchase is required (receipt or order confirmation)
How to Start a Return
To initiate a return, please contact us at contact@fiovanio.com.
Once your request is approved, you will receive further instructions regarding the return process.
Please note that returns sent back without prior approval will not be accepted.
Return Address
Fiovanio Returns
50 N
Sheridan, WY 82801
United States
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or if you received the wrong product, contact us immediately at contact@fiovanio.com so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
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Used products
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Gift cards
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Sale items
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to exchange an item is to return the original product first. Once the return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, the item must be:
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Unworn and unused
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In original packaging
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With tags attached
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
Need Help?
If you have any questions regarding returns or refunds, feel free to contact our support team.
Contact Info
Email: contact@fiovanio.com
Physical Address:
50 N
Sheridan, WY 82801
United States